| Order Policy & FAQ's |
How long does an order take?
| Most orders are accepted and painted on a first come, first serve basis and will ship according to my Shipping Schedule. The following exceptions apply... Wedding and Family Portrait Prints - Ship in 2-4 weeks Family and Birth Announcement Framed Prints - Ship in 1-2 weeks Holiday Ornaments - Ship in 1-2 weeks I will personally hand paint your order and ship it to you as quickly as possible. My order times do vary throughout the year with the amount of business I receive, therefore, I always recommend that you order early, especially during the holidays. All orders will be assigned an estimated shipping date once I receive your order with payment. Shipping dates are posted on my site and I update them daily, Monday-Friday. Please know that I do my best to get your order done and shipped as soon as possible. *Please allow 2-7 business days for delivery on all orders.* |
I do my best to be able to accept rush orders, for an additional fee, whenever possible.
To find out info on placing a rush order, please contact me.
To find out info on placing a rush order, please contact me.
Can I select the colors for my plate?
Yes, absolutely! Each plate is hand painted just for you, so you can choose the colors. You may
access my color chart to view the colors I have available. Most, but not all colors are available on all
designs. See my order forms for colors availability per design. For questions on colors, please
contact me, I am happy to help you.
*Please note that the colors you see on your computer may not be a true representation of the actual colors.
If you have concerns with matching colors, please let me know when placing your order and I will do my best to guide you in
selecting the best color choice. I cannot guarantee that any colors will be an exact color match.
access my color chart to view the colors I have available. Most, but not all colors are available on all
designs. See my order forms for colors availability per design. For questions on colors, please
contact me, I am happy to help you.
*Please note that the colors you see on your computer may not be a true representation of the actual colors.
If you have concerns with matching colors, please let me know when placing your order and I will do my best to guide you in
selecting the best color choice. I cannot guarantee that any colors will be an exact color match.
If I need an order sooner than your dates posted, do you do Rush orders?
As all orders are hand painted and created just for you with your information, orders are not
refundable or exchangeable. Please double check your order info and verify that all spelling and
dates are correct before you submit your order.
When I receive your order, I will send you a confirmation email, including the order details, and you
will have 48 hours to review and make corrections. *All corrections must be submitted within 48
hours for standard orders and the same day for rush orders. If you would like to make corrections
to your order after 48 hours, feel free to contact me. Corrections may be made only if work on your
order has not been started. All sales are final once an order is submitted.
refundable or exchangeable. Please double check your order info and verify that all spelling and
dates are correct before you submit your order.
When I receive your order, I will send you a confirmation email, including the order details, and you
will have 48 hours to review and make corrections. *All corrections must be submitted within 48
hours for standard orders and the same day for rush orders. If you would like to make corrections
to your order after 48 hours, feel free to contact me. Corrections may be made only if work on your
order has not been started. All sales are final once an order is submitted.
Can I select the text for my plate?
Yes, absolutely! In most cases you are welcome to decide what text you want and where you want
it. You can even choose the font for your text from my variety of text styles, some exceptions apply.
Additional text may be added to the plate or platter, when possible, for an additional fee.
it. You can even choose the font for your text from my variety of text styles, some exceptions apply.
Additional text may be added to the plate or platter, when possible, for an additional fee.
Are the plates and platters food safe?
Yes,they are food safe and dishwasher safe, however, I do recommend hand washing.
What forms of payment do you accept?
Checks, Money Orders, PayPal and Credit Cards (Master Card, Visa, Discover and American
Express). Please note, orders are not painted or assigned a shipping date until full payment
Express). Please note, orders are not painted or assigned a shipping date until full payment
Order Policy:
| At this time, I do not ship to addresses outside the US. Contact me for shipping rates to Hawaii and Alaska. Most orders are shipped FedEx or UPS Ground, no signature required... (The package will be left at the door in the event no one is home). Please allow 2-7 business days for FedEx and UPS Ground delivery from the date your order is shipped. Overnight, 2-Day and 3-Day shipping options are available at the customers expense, contact me for pricing. Ornament orders are shipped USPS Priority Mail. |
Where to buy my products:
I sell my pottery EXCLUSIVELY on this web site at WWW.LittleMissArtyPants.com.
You cannot buy it anywhere else as I do not sell to any other companies. If you see any other
painted by me, Tina Rosel, Little Miss Arty Pants.
All my designs are copyrighted and are not available for use or reproduction. Please beware of
any reproductions as I have not authorized the use of my designs, and the quality of product they
are selling is not the same.
To read my Copyright notice - click here.
You cannot buy it anywhere else as I do not sell to any other companies. If you see any other
painted by me, Tina Rosel, Little Miss Arty Pants.
All my designs are copyrighted and are not available for use or reproduction. Please beware of
any reproductions as I have not authorized the use of my designs, and the quality of product they
are selling is not the same.
To read my Copyright notice - click here.
How do the Signature Plates and Platters work?
Signature Platters are just like a traditional paper guest book only they are ceramic are can be
displayed after the event. Each platter comes personalized with name(s), date and a graphic of
your choice. You select the colors for the graphic, text and text style, and platter size. After guests
have signed your platter, let the ink dry for a minimum of 24 hours and then bake the platter in your
home oven. Choose from an assortment of marker colors for your guests to sign your platter with.
After baking, the signatures will be permanent! They are dishwasher safe however, hand washing
is recommended. Instructions are included with purchase. Guests can sign on the front and the
back of the platter. As markers are available in several colors, you can mix colors to make the
platter more fun and colorful. If you lost your signature platter instructions email me at
tinarosel@littlemissartypants.com
displayed after the event. Each platter comes personalized with name(s), date and a graphic of
your choice. You select the colors for the graphic, text and text style, and platter size. After guests
have signed your platter, let the ink dry for a minimum of 24 hours and then bake the platter in your
home oven. Choose from an assortment of marker colors for your guests to sign your platter with.
After baking, the signatures will be permanent! They are dishwasher safe however, hand washing
is recommended. Instructions are included with purchase. Guests can sign on the front and the
back of the platter. As markers are available in several colors, you can mix colors to make the
platter more fun and colorful. If you lost your signature platter instructions email me at
tinarosel@littlemissartypants.com
Can I make changes to a design or request to order something custom designed for me?
In most cases you may request to make changes to one of my designs for an additional fee. If you
would like to request changes to one of my existing designs, PLEASE CONTACT ME BEFORE
you submit the order online so that we can discuss the design and pricing.
You may email me at... TinaRosel@LittleMissArtyPants.com
would like to request changes to one of my existing designs, PLEASE CONTACT ME BEFORE
you submit the order online so that we can discuss the design and pricing.
You may email me at... TinaRosel@LittleMissArtyPants.com
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Do you ship outside the US? How do I know when I will get my order delivered?
Tracking your order once shipped: You will receive an email with shipping date and tracking
number for your shipment. Please note, once your order has been shipped, tracking of your order
becomes your responsibility. Please understand that I am not responsible for the delivery time once
the package has been released to the shipping company. If a timely delivery must be guaranteed,
Express shipping is available at customers expense. Please contact me if I can be of any help
tracking your order. Prices are subject to change without notice.
number for your shipment. Please note, once your order has been shipped, tracking of your order
becomes your responsibility. Please understand that I am not responsible for the delivery time once
the package has been released to the shipping company. If a timely delivery must be guaranteed,
Express shipping is available at customers expense. Please contact me if I can be of any help
tracking your order. Prices are subject to change without notice.
Policy on ceramic markers for Signature platters- In the event a marker does not work
properly or fails to work during it’s use, Little Miss Arty Pants, Tina Rosel, is not responsible for any
refunds or compensation other than a replacement for the defective marker itself. Sorry, No refunds
will be issued for Signature Platters. It was recommended, on this site at the time of purchase, that
multiple markers be purchased as backups in case any unforeseen marker problems should arise.
properly or fails to work during it’s use, Little Miss Arty Pants, Tina Rosel, is not responsible for any
refunds or compensation other than a replacement for the defective marker itself. Sorry, No refunds
will be issued for Signature Platters. It was recommended, on this site at the time of purchase, that
multiple markers be purchased as backups in case any unforeseen marker problems should arise.
*Please note, due to the nature of handmade and hand painted pottery, there may be small imperfections in the paint or
ceramic of the pottery, and colors and designs may vary slightly from those in the sample pictures on this site. This is what
makes each hand crafted item unique and should not be viewed as a defect.
ceramic of the pottery, and colors and designs may vary slightly from those in the sample pictures on this site. This is what
makes each hand crafted item unique and should not be viewed as a defect.
Custom Orders: If you are interested in working with me on creating a brand new design, that is a
custom order. I try to do custom orders whenever possible, but as they are very time consuming, I
am not always able to do them. You should also allow extra time if requesting a custom order.
For basic pricing and custom order availability, click here.
custom order. I try to do custom orders whenever possible, but as they are very time consuming, I
am not always able to do them. You should also allow extra time if requesting a custom order.
For basic pricing and custom order availability, click here.
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| As my shoulder heals from surgery, I will be accepting orders for the following... |
